Terms and Conditions

/Terms and Conditions
Terms and Conditions2019-02-01T10:53:55+00:00

Terms & Conditions

 

Memberships:

•Membership subscriptions are purchased via Direct Debited through GoCardless and are valid after payment is taken and are automatically renewed each month.

•Memberships have a minimum of 60-day cancellation policy during which cancellation may not be made. After we have received official notice in writing your 60 days will start.

•Platinum members who wish to share their memberships, a one named individual must be provided (name and email address) via email to Float Planet before this individual can float.

•Unused sessions carry forward into the next month only.

 

Gift Vouchers:

•Gift Vouchers are purchased via RoboVoucher and valid for 6 months from purchase date unless specified otherwise.
•Gift Vouchers cannot be refunded or redeemed for cash, and cannot be replaced or refunded if lost or stolen. Vouchers are sent by email following purchase online or in-store

 

Voucher Redemptions

  • Gift vouchers should be presented on arrival before your float
  • You can either present a paper copy or if this is not to hand, you can simply provide the individual voucher number at reception which will be in the email the purchaser was sent

 

Cancellations and No-Shows:

•We do understand that sometimes you are unable to keep your appointment. We ask that cancellations should be made at least 24 hours prior to your session.

•If you book an appointment and do not attend the session without contacting the centre beforehand, you will, unfortunately, lose your deposit/voucher float/member float

 

Prices and Special Offers:

  • We aim to ensure prices displayed on the website are current at all times
  • Special offers may change prior notice so if you want to be sure of securing the special offer price, ensure that it is live on the website when you make your booking

 

Age Restrictions:

  • The minimum age to enjoy a floatation session at Float Planet is 16 years old

 

Email Enquiries

  • We welcome all email enquiries and will endeavour to respond to all of them within 24 hours

Website Content

  • While every effort has been taken to ensure the accuracy of all content on the website, some errors may occur and Float Planet is not liable for any perceived inaccuracies

Privacy

  • Your details will not be shared with any 3rd parties by Float Planet

 

Health Conditions

  • Please inform Float Planet of all health conditions. If you have a heart condition or wear a pacemaker, asthma, allergies (particularly to salt, chlorine or magnesium), or very low blood pressure – we recommend that you seek approval from a medical practitioner before floating

 

Complaints

  • While we try to ensure the customer experience is flawless at Float Planet, should you have any complaints, please mention it at the reception on the day or drop us an email.
  • We will endeavour to respond to your email within 24 hours and work the issue through to a satisfactory conclusion