Terms & Conditions
•Membership subscriptions are purchased via Direct Debited through GoCardless and are valid after payment is taken and are automatically renewed each month.
•Memberships have a minimum of 60-day cancellation policy during which cancellation may not be made. After we have received official notice in writing your 60 days will start.
•Platinum members who wish to share their memberships, a one named individual must be provided (name and email address) via email to Float Planet before this individual can float.
•Unused sessions carry forward into the next month only.
Gift vouchers should be presented on arrival before your float
You can either present a paper copy or if this is not to hand, you can simply provide the individual voucher number at reception which will be in the email the purchaser was sent
Cancellations and No-Shows:
•We do understand that sometimes you are unable to keep your appointment. We ask that cancellations should be made at least 24 hours prior to your session.
•If you book an appointment and do not attend the session without contacting the centre beforehand, you will, unfortunately, lose your deposit/voucher float/member float
Prices and Special Offers:
We aim to ensure prices displayed on the website are current at all times
Special offers may change prior notice so if you want to be sure of securing the special offer price, ensure that it is live on the website when you make your booking
The minimum age to enjoy a floatation session at Float Planet is 16 years old
We welcome all email enquiries and will endeavour to respond to all of them within 24 hours
While every effort has been taken to ensure the accuracy of all content on the website, some errors may occur and Float Planet is not liable for any perceived inaccuracies
Your details will not be shared with any 3rd parties by Float Planet
Please inform Float Planet of all health conditions. If you have a heart condition or wear a pacemaker, asthma, allergies (particularly to salt, chlorine or magnesium), or very low blood pressure – we recommend that you seek approval from a medical practitioner before floating
While we try to ensure the customer experience is flawless at Float Planet, should you have any complaints, please mention it at the reception on the day or drop us an email.
We will endeavour to respond to your email within 24 hours and work the issue through to a satisfactory conclusion