Terms And Conditions

These terms and conditions are entered into by and between Floatplanet Ltd (hereinafter: “Floatplanet”) and You (hereinafter: “the Customer”).

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Membership

• Membership begins on the day of your first payment, with credits available immediately.
• Payments are taken on the 1st of each month.
• Memberships require a minimum commitment of 3 months.
• Cancel anytime after this period by emailing - contact@floatplanet.co.uk
• Memberships are for individual use only.
• All floats are 90 minutes.
• Unused credits never expire while membership is active.
• Priority booking access when waitlist is full.
• Memberships are not for first time floaters at Float Planet.
• If you are new to the centre start with our three float protocol first.
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Three Float Protocol

• Expires in 60 days from your first float.
• Non-refundable.
• Individual use only.
• The package is associated to the account it is purchased by.

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Gift Cards

From March 2026 we stopped selling gift cards. All valid gift cards will still be honoured and bookings can be made by phone call, text message or email.

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Cancellations and No-Shows
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We do understand that sometimes you are unable to keep your appointment. We ask that cancellations should be made at least 24 hours prior to your session. This policy is in place as we do not have the time or resources to investigate each individual reason for not attending your session.

Our policy also protects you the customer if in the unlikely event we have to cancel your session through no fault of your own.

If you book an appointment and do not attend the session without contacting the centre beforehand within the 24 hour time window, you will, unfortunately, lose your payment/gift card/members credit.

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Prices

We aim to ensure prices displayed on the website are current at all times.

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Age Restrictions

The minimum age to float is 16 years old.

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Email Enquiries

We welcome all email enquiries and will endeavour to respond to all of them within 24 hours.

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Website Content

While every effort has been taken to ensure the accuracy of all content on the website, some errors may occur and Float Planet is not liable for any perceived inaccuracies.

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Privacy

Your details will not be shared with any 3rd parties by Float Planet.

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Health Conditions

Please inform Float Planet of all health conditions. If you have a heart condition or wear a pacemaker, asthma, allergies (particularly to salt, chlorine or magnesium), or very low blood pressure – we recommend that you seek approval from a medical practitioner before floating.

If you are pregnant and wanting to float we always advise talking with your midwife/doctor first as each individual has different medical backgrounds.

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Complaints

While we try to ensure the customer experience is flawless at Float Planet, should you have any complaints, please mention it at the reception on the day or drop us an email.

We will endeavour to respond to your email within 24 hours and work the issue through to a satisfactory conclusion.